A booklet on the Baldridge Criteria in 1997 summarizes the concept of fact-based management and SSI's approach to helping small and medium businesses and SMB divisions with Fortune 500 firms. SSI's successful and growing international strategic management consulting practice based in Austin, TX, USA uses this approach to help improve sales, marketing, operations, customer service, and thus financial performance.
"Modern businesses depend upon measurement and analysis performance. Measurements must derive from the company's strategy and provide critical data and information about key processes, outputs, and results. Data and information needed for performance measurement and improvement are of many types, including: customer, product, and service performance, operations, market and competitive comparisons, supplier, employee-related, and cost and financial. Analysis entails using data to determine trends, projections, and cause and effect - that might not be evident without analysis. Data and analysis support a variety of company purposes, such as planning, reviewing company performance, improving operations, and comparing company performance with competitor's or with 'best practice' benchmarks."
SSI is focused on creating actionable fact based tactics and strategies for measurable results. How can your small or medium business benefit from this approach? Email SSI to learn more and receive a free consultation valued at $500.
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